Dynamics 365 Customer Service

Support is a big part of building trust with your community. But when questions, emails, and requests come from every direction, it’s hard to stay on top. Dynamics 365 Customer Service brings it all together in one place.

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man sitting in a cafe holding a coffee cup looking at his laptop

What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service helps you manage every supporter query. Instead of switching between inboxes and tools, your team works from a single hub designed to speed up replies and keep answers consistent. 

With Customer Service you can: 

  • Manage all queries in one inbox
  • Use AI suggestions for faster responses
  • Create a knowledge base for consistency
  • track performance with dashboards

The impact for nonprofits

Dynamics 365 Customer Service helps you respond quickly and build trust with your supporters. It ensures consistent communication across your team, provides real-time data for better decision-making. It also saves time with automation, freeing you and your team up to focus on your mission.

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How Xtreme Productivity helps

Technology works best when it’s set up for your needs. At XP, we don’t just install software, we tailor Dynamics 365 Customer Service for your nonprofit, integrate it with your existing Microsoft tools, and provide ongoing support. That way, your team can focus on engaging supporters while we ensure the system runs smoothly. 

With XP, you get: 

  • Tailored implementation based on your goals 
  • Integration with Microsoft 365 and Dynamics 365 
  • Ongoing support as your organisation grows 

Want to improve your supporter services?

Xtreme productivity builds and tailors the Dynamics 365 customer service platform for your nonprofit.

Let's chat about it