Dynamics 365 Contact Center

Supporters expect to connect with you on their terms, by phone, email, chat, or social media. But managing all those channels separately can be messy. Dynamics 365 Contact Center brings every conversation into one place.

Man sitting at a desk, wearing a headset, talking to somebody on call while looking at a computer screen
close up image of an hp laptop showing a windows / microsoft screen

What is Dynamics 365 Contact Center?

Dynamics 365 Contact Center helps you manage communication across multiple channels from a single platform. With AI-powered insights and built-in reporting, your team can deliver faster, more personalised interactions that strengthen supporter relationships. 

With Contact Center you can: 

  • Manage phone, email, chat, and social in one place 
  • Personalise interactions with AI insights 
  • Track engagement with clear reports 
  • Work seamlessly with Dynamics 365 and Microsoft 365 

The impact for nonprofits?

Nonprofits often juggle different tools to stay connected, which can lead to missed messages and inconsistent experiences. Contact Center makes communication smoother by centralising every channel. This means your team can respond quickly, keep messaging consistent, and build stronger relationships with your community. 

XP Staff member working in the office with a laptop

How Xtreme Productivity helps

Technology works best when it’s set up for your needs. At XP, we don’t just install software, we tailor Dynamics 365 Contact Center for your nonprofit, integrate it with your existing Microsoft tools, and provide ongoing support. That way, your team can focus on engaging supporters while we ensure the system runs smoothly. 

With XP, you get: 

  • Tailored implementation based on your goals 
  • Integration with Microsoft 365 and Dynamics 365 
  • Ongoing support as your organisation grows 

Want to connect with your community better?

Engage your supporters across every channel and deliver consistent, personalised communication. We can help your nonprofit get set up and integrated.

Contact us